Interpersonal Communication

Everyday life presents challenging communication situations. Topics in this manual include conversing with ease, negotiating, handling criticism, coaching someone to improve performance and expressing dissatisfaction effectively.

Part of the Advanced Communication Series.

Project Time Objectives
1. Conversing with Ease
10-14 minutes
  • Identify techniques to use in conversation with strangers.
  • Recognize different levels of conversation.
  • Initiate a conversation with a stranger.
  • Use open-ended questions to solicit information for further conversation.
2. The Successful Negotiator
10-14 minutes
  • Employ win/win negotiating strategies to achieve your goals.
  • Enjoy the benefits of win/win negotiating.
3. Diffusing Verbal Criticism
10-14 minutes
  • Respond non-defensively to verbal criticism.
  • Employ a 5 step method to identify the problem, diffuse the attack and arrive at the solution. (Listen, acknowledge, question, paraphrase and agree with the truth.)
4. The Coach
10-14 minutes
  • Determine reasons for someone’s substandard performance.
  • Coach the person to improved performance.
5. Asserting Yourself Effectively
10-14 minutes
  • Enjoy the mental and physical benefits of being assertive.
  • Employ the 4 step method for addressing a problem and asking for help.
  • Overcome resistance to your requests.

Get the Manual (Item 226M)